Yesterday, I had a pleasant customer service encounter. As you all may know, we've been doing quite a bit of remodeling in our house, so I've ordered lots of stuff online. Especially items that are hard to find, if not impossible to find, in my area.
One order I placed was for a recessed soap dish and a recessed toilet paper holder. The previous owners of the home had designed the small half bath with those features, but the ones in place were all rusty and corroded looking. I found a place on line that had the sizes and color I needed and ordered them.
Weeks went by and I hadn't received either item. So, I called the customer service number. They told me it was a 2 to 4 week lead time on items being shipped, so I waited. About a week later, I received the recessed soap holder, but no TP holder. I waited another week and finally I called again today.
After being placed on hold several times, the representative came back on the phone to tell me the item in question had been discontinued. I said that I had bought them both at the same place, so they would match. She asked if I wanted to return the soap dish. I told her it had already been installed! We got it two weeks ago!
So, she said she would put in for a refund on the price of the TP holder. No apology, nothing. I could have been sitting around here for months waiting on that thing. They had my email address, so contacting me would have been relatively painless. Whatever!
I found another recessed TP holder (even cheaper than the other one) and it will fit and the color is close enough (polished stainless steel, as opposed to polished chrome... I mean, really, it will be hidden behind butt wipe, so who really cares????).
That stupid TP holder is the LAST item I need before I can call that bathroom "finished". I tell ya, it just makes you wonder how some places stay in business! Humph!